Read everything about our refunds and returns policy.
At PeptideShop.com, we take pride in maintaining the highest quality standards for our products. Due to the delicate nature of our items and our strict quality control processes, we are unable to accept returns under any circumstances.
If you encounter any problems with your order, such as missing, incorrect, or damaged items, please don’t hesitate to contact us at support(at)peptideshop.com. Our customer support team is here to assist you and will work to resolve the issue as quickly as possible.
To cancel your order, you must email us before the order has been shipped. Unfortunately, once an order has been dispatched, cancellations cannot be processed.
In the rare event that a shipment is lost by the carrier (e.g., USPS, UPS) and is officially marked as undeliverable, we will reship your order at no additional cost to you. However, if the carrier’s tracking information confirms the order was delivered, our responsibility is considered fulfilled, and we cannot offer a replacement free of charge.
If an item is missing from your order, please contact us immediately at support(at)peptideshop.com. Upon verifying the claim’s legitimacy, we will promptly ship the missing item. To maintain transparency and prevent fraudulent claims, all orders are documented and photographed before being shipped.
For any additional questions or concerns about your order, please email us at support(at)peptideshop.com. Our dedicated team is committed to providing you with fast and effective assistance.
